As a supplier, you can send and receive messages from the contracting authority both for procurements and for signed contracts. Messages can be used to ask questions, request clarifications, or share documents with the contracting authority.
This article explains how to do this for procurements, but the process is similar when sending messages on a contract.
Messages are private and can only be seen by the contracting authority and the relevant supplier team.
Find the Messages
You can find messages in the Communications tab of the relevant procurement or contract.
Messages can have the following statuses:
- Draft- you have started to create a message, but have not sent it to anyone yet
- New message - you have received a message from the buyer that you have not opened yet
- Message sent - you have sent a message to the buyer, but the buyer has not opened it
- Message read - you have sent a message to the buyer, and the buyer has read it
Create and Send a New Message
To create a new message, first click +Start Conversation in the Communications tab.
- Open the submission or the contract where you want to send the message
Click on the tab Communications
- Click +Start Conversation
Then fill in the Title and Message body fields. If you wish, you can upload file attachments by clicking Upload files.
Click Send message to send the message to the contracting authority. Click Delete to delete the message. Note that you can only delete messages that are still in Draft status.
The recipient will be notified of your message by email. If you receive a reply, you will also be notified by email.